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Shipping & Returns

Shipping

Your order is mostly processed with PostNL; you will receive an email confirmation at the time your order leaves our warehouse, with your indicated track & trace code. You can use this code to follow your shipment via PostNL.nl. Typically, a shipment takes only about 2-3 days, but orders outside the Benelux countries, take approximately 1 week. Our furniture is delivered by a specialized furniture transporter, they will call you to determine the final delivery times. 

E.U. and worldwide shipping

Free Delivery throughout Europe
We offer free shipping to all E.U. countries. Please add approximately 5 business days to the shipping times for none-benelux countries.

Worldwide Shipping
We ship worldwide, for standard parcels a shipping fee of € 27,31 (VAT excluded) is applied outside the E.U. Please add approximately 5-10 business days for none E.U. countries. Please note that large mirrors (>75x110 cm) cannot be shipped outside the E.U. countries.

 

14 days return

E.U. residents have the right to return your orders 14 days after its arrival, with no explanation neccessary. You will then receive the total amount, including shipping, re-credited to you. We offer free returns on parcel shipping for shipments from the Benelux countries and Germany, for all other countries the return shipping costs are your own expense. The cost of return of pallet shipments and furniture delivery shipments are at the clients' expense for all countries. If you decide to return an item, make certain you return the product with all its accessories, in its original condition, and if possible, in its packaging. To exercise this right, please contact us via service@wilhelminadesigns.com. Please note that the right of withdrawal does not apply on business-to-business (b-to-b) orders. 

If you have any questions about shipping or returns, call our customer service +31(0)33 828 0140. We are happy to help!