Shipping & Returns Pallet and Furniture Delivery
Delivery and returns (pallet transport and furniture transport)
Large or fragile items are packed carefully onto a pallet and delivered with care to your home. You will be sent a T&T number with which you can track the shipment online. Larger mirrors and furniture are delivered using our own delivery service or a specialist furniture transport company. The delivery day will be confirmed to you via e-mail or telephone. Delivery usually takes 2-3 business days within the Netherlands, and 5-6 business days to Germany and Austria. For orders in Europe outside the Benelux countries this is around 5-8 business days (may vary per country). Pallet delivery or furniture transport is free to residents of the Benelux and Germany. For all other countries within the EU (mainland), pallet transport delivery is €100 incl. VAT on orders under €1,500. Delivery is free on orders over €1,500. For full-service furniture transport, the transport costs are € 250,- incl. VAT. for orders < € 3,000. Orders > € 3,000 are delivered free of charge. Please note that full-service (white glove) furniture transport takes approx. 2 weeks longer than the stated delivery time. We can usually offer you a ready-made transport solution using our extensive international network of carriers.
Delivery outside the EU
For orders from customers outside the E.U.we do not charge VAT, the VAT and import duties must be paid by the customer upon arrival in the destination country.For more information download our information sheet.
30 days on approval, always easy to return (pallet delivery or furniture transport)
As a resident of the EU, you have the right to cancel your order up to 30 days after delivery, without having to give a reason. Following cancellation you have a further 14 days in which to return your item. You will then be credited for the full order value (excluding delivery). Return carriage from your home using pallet delivery, furniture transport or our delivery service are the customer's responsibility.
We can arrange return carriage within the EU for you, calculating the actual costs. Of course, you can also decide to return the item yourself. If you invoke your right to cancel, the item is to be returned to the company, with all accessories supplied and - if reasonably practicable - in its original condition and packaging (inner box, outer carton and/or pallet), within 30 days. To invoke this right, contact us on [email protected]. You may also use the right to cancel form (note: you are not obliged to complete this form, you can just send an e-mail).
During the 30-day cooling-off period you can of course unpack or use the item as you would in a shop. If you use the item in such a way that it can no longer be sold 'as new', or if the packaging is damaged or missing, then Wilhelmina Designs may choose to withhold 40% of the purchase price. We would like to be able to supply the item to the next buyer undamaged and in its original packaging, too. We ask for your understanding. Please note:the right to cancel does not apply to commercial (B2B) orders.
* These conditions apply to the item categories furniture, mirrors, rugs, lighting and any other large or fragile items.
Do you have any questions about delivery or returns? Call our customer service on +31 (0) 252 72 81 07 We are happy to help you!